Privacy Policy

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At Colchester Gin Distillery, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.colchestergindistillery.com, in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws.

By using our website, you agree to the terms of this policy.

1. Information We Collect

We may collect and process the following personal data from you:

• Personal Information: Name, email address, postal address, phone number, and payment details (when you make a purchase).
• Browsing Data: IP address, browser type, and information about how you use our website.
• Cookies: Our website uses cookies to enhance your user experience. For more details, see our Cookie Policy.

2. How We Use Your Data

We use your data in the following ways:

• To Process Orders: To handle transactions, fulfil orders, and manage payments.
• Customer Support: To respond to your inquiries or provide updates on your orders.
• Marketing: With your consent, we may send you newsletters or promotions about our products and events.
• Website Analytics: To improve our website’s functionality and understand how visitors interact with it.

3. Legal Basis for Using Your Data

We process your personal data based on the following legal grounds:

• Contract: To fulfill orders or provide services you have requested.
• Consent: When you opt-in to receive marketing communications.
• Legitimate Interests: For website improvement, fraud prevention, or legal compliance.

4. How We Share Your Data

We may share your personal data with:

• Service Providers: Third parties who help us operate our website (e.g., hosting providers like GoDaddy, payment processors, and delivery partners).
• Legal Authorities: If required by law or to protect the rights, property, or safety of our company or others.

We do not sell or trade your personal information to third parties.

5. International Transfers

Since our website is hosted by GoDaddy, which may store data in servers located outside the UK or European Economic Area (EEA), your personal information may be transferred to and processed in countries that do not have the same level of data protection laws as the UK. However, we ensure that your data is treated securely by ensuring appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place.

6. How Long We Keep Your Data

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, tax, or reporting requirements.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
• Right to Erasure: You can ask us to delete your personal data when there is no legal reason for us to continue processing it.
• Right to Object: You have the right to object to our processing of your data for marketing purposes.
• Right to Data Portability: You can request the transfer of your data to another organization.

To exercise any of these rights, please contact us at aaron@colchestergindistillery.co.uk.

8. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. However, please note that no data transmission over the internet is completely secure.

9. Cookies

Our website uses cookies to improve your experience and to analyse how the site is used. You can manage your cookie preferences via your browser settings. For more information, visit our Cookie Policy page.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, you will be notified via email. Please check back regularly to stay informed of updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Colchester Gin Distillery
Email: aaron@colchestergindistillery.co.uk
Postal Address: Shakespeare Road, Colchester, Essex, CO3 4HH
Phone: +44 7407 184948

If you believe your data rights have been violated, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.