Terms of Service

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Welcome to www.colchestergindistillery.com (the “Website”). These Terms of Service govern your use of our Website and any services or products provided by Colchester Gin Distillery (“we,” “us,” “our”). By accessing or using our Website, you agree to be bound by these terms.

Please read these Terms of Service carefully before using our Website. If you do not agree with any part of these terms, you should not use our Website.

1. Website Use

By using our Website, you confirm that you are:

• At least 18 years of age (or the legal age to purchase alcohol in your jurisdiction).
• Providing accurate, truthful, and complete information during any interactions with our Website (e.g., account registration, purchasing).

We reserve the right to deny access to the Website or services to any user who breaches these Terms of Service or violates any applicable law.

2. Purchase and Payments

When you make a purchase on our Website, you agree to provide accurate payment and delivery information. All orders are subject to availability, and prices are subject to change without notice.

• Payment Methods: We accept major credit and debit cards and other payment options displayed at checkout.
• Pricing: All prices are listed in British Pounds (GBP) and include VAT unless stated otherwise. Any additional shipping costs will be displayed at checkout.
• Order Confirmation: Once your order is placed, you will receive a confirmation email. This does not guarantee product availability but indicates we have received your order.

We reserve the right to cancel or refuse any order due to fraud, inaccuracies, or supply constraints. In such cases, you will be refunded in full.

3. Shipping and Delivery

We offer delivery within the UK. Delivery times and costs will be clearly stated during the checkout process.

• Delivery Timeframes: While we strive to meet estimated delivery dates, we are not responsible for delays caused by courier services or unforeseen circumstances.
• Delivery Issues: If your order is delayed, lost, or arrives damaged, please contact us at aaron@colchestergindistillery.co.uk.

4. Returns and Refunds

If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. You have the right to return products in their original, unopened condition for a refund.

• Non-Returnable Items: We do not accept returns for opened bottles or perishable items unless they are faulty.
• Return Process: To initiate a return, please contact us at aaron@colchestergindistillery.co.uk. The cost of return shipping is the customer’s responsibility unless the product is faulty.
• Refunds: Once we receive and inspect the returned item, we will issue a refund to the original payment method within 14 days.

5. Intellectual Property

All content on the Website, including text, images, logos, product descriptions, and graphics, is the property of Colchester Gin Distillery and is protected by copyright and trademark laws. You may not use, copy, reproduce, or distribute any content without prior written permission from us.

6. User-Generated Content

If you submit reviews, comments, or other content to our Website, you grant Colchester Gin Distillery a non-exclusive, royalty-free license to use, reproduce, modify, and display such content for marketing or promotional purposes.

You are solely responsible for the content you submit, and it must not be offensive, illegal, or violate the rights of third parties. We reserve the right to remove any content that violates these terms.

7. Disclaimer of Warranties

Our Website and its content are provided “as is” and “as available” without any warranties of any kind, either express or implied. While we strive to provide accurate and up-to-date information, we do not guarantee the completeness, accuracy, or reliability of the content on the Website.

We disclaim any warranties of fitness for a particular purpose, non-infringement, and merchantability to the fullest extent permitted by law.

8. Limitation of Liability

Colchester Gin Distillery shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website or the purchase of our products. This includes but is not limited to loss of profits, data, or goodwill.

In the event of a legal dispute, our total liability shall not exceed the total amount paid by you for the products purchased through our Website.

9. Links to Third-Party Websites

Our Website may contain links to third-party websites for your convenience. These links do not imply endorsement, and we are not responsible for the content, privacy policies, or practices of these third-party sites.

10. Termination

We reserve the right to terminate your access to the Website at our discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users or our business.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes of the these Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and the updated terms will be effective immediately. It is your responsibility to review these terms regularly to stay informed of any changes.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Colchester Gin Distillery

Email: aaron@colchestergindistillery.co.uk
Postal Address: Shakespeare Road, Colchester, Essex, CO3 4HH
Phone: +44 7407 184948