Shipping Policy

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At Colchester Gin Distillery, we aim to provide our customers with a smooth and reliable delivery experience. Please review our shipping policy below to understand how we handle orders, delivery, and potential issues. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Locations

We currently ship within the United Kingdom. At this time, we do not offer international shipping.

If you are located outside the UK and are interested in our products, please contact us at aaron@colchestergindistillery.co.uk to inquire about potential future shipping options.

2. Processing Times

• Order Processing: Orders are processed and dispatched within 1-2 business days (Monday to Friday, excluding public holidays).
• Order Confirmation: Once your order has been placed, you will receive an email confirmation. When your order is dispatched, you will receive a follow-up email with tracking information if applicable.

3. Delivery Timeframes

We offer standard shipping across the UK. Delivery times may vary depending on your location:

• Standard UK Delivery: Typically takes 3-5 business days from the dispatch date.
• Expedited Delivery (if available): Typically takes 1-2 business days from the dispatch date.

Please note that delivery times are estimates and may be subject to delays due to external factors, such as weather conditions or courier service disruptions. We cannot be held responsible for delays once your order is with the delivery provider.

4. Shipping Costs

• Standard UK Delivery: £[Insert Price] (or free for orders over £[Insert Threshold]).
• Expedited Delivery: £[Insert Price] (if applicable).

Shipping costs will be calculated and displayed at checkout based on your order’s total and delivery method.

5. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable). You can use this information to monitor the status of your delivery.

If you do not receive tracking details or need assistance with tracking your order, please contact us at aaron@colchestergindistillery.co.uk.

6. Delivery Issues

• Delayed or Lost Orders: If your order has not arrived within the expected delivery timeframe, please reach out to us at aaron@colchestergindistillery.co.uk. We will work with the courier to resolve the issue.
• Damaged Orders: If your order arrives damaged, please contact us immediately. You must provide photos of the damaged goods and packaging so we can process a claim with the courier and arrange for a replacement or refund.

7. Changing Address

If you need to change your shipping address after placing an order, please contact us as soon as possible at aaron@colchestergindistillery.co.uk. We will do our best to update your shipping details, but we cannot guarantee changes can be made once the order has been processed or dispatched.

8. Undeliverable Packages

If your package is returned to us due to an incorrect or incomplete address, or because the delivery was not accepted, we will contact you to arrange re-delivery. You may be responsible for additional shipping charges if the package needs to be sent again.

9. Contact Us

If you have any questions about your order or need assistance with shipping, please reach out to us at:

Colchester Gin Distillery
Email: aaron@colchestergindistillery.co.uk
Postal Address: Shakespeare Road, Colchester, Essex, CO3 4HH
Phone: +44 7407 184948